Confirmation of a reservation

Upon receipt of your written reservation and a deposit of 25% per room, your reservation is considered binding.
The deposit may be paid by credit card, bank transfer or directly online.
Please understand that we cannot guarantee a specific room number or floor. The floor plans shown are examples and therefore not binding.

Prices are per person per day with a minimum occupancy of two persons per room. For single use of double rooms we charge a supplement of 80%. Prices are subject to the local tourist tax, currently €3.40 per person (from 14 years) per day, payable on site. As of 01.01.2026 the tourist tax will be €4.50 per person per day.

Accepted payment methods

Cash, credit cards (Visa, Mastercard and EuroCard) or debit card.

Cancellation fee

Upon receipt of your written reservation and a deposit of 25% per room, your reservation is considered binding.

• For cancellations up to 21 days before arrival, the deposit will be credited for a future stay (valid only for accommodation, excluding extras and spa treatments, redeemable within one year of the cancelled booking date).
• For cancellations after this deadline, 100% of the stay will be charged.
• In case of early departure or late arrival, 100% of the booked stay will be charged.

Deposit & Travel Cancellation Insurance

To definitively confirm your booking, we kindly ask you to pay a deposit.
To avoid cancellation fees if you are unable to start your journey on time, cannot travel at all or must depart early due to illness or other valid reasons, we recommend taking out travel cancellation insurance. 

Pay deposit & travel cancellation insurance here

Rooms

Your room will be available from 2:00 pm on the day of arrival. If arriving later than 6:00 pm, please notify us. On departure day, we kindly ask you to vacate the room by 11:00 am.
For “late check-out” until 6:00 pm (subject to availability and prior arrangement), we charge €50.00 per person without meals.
Please note that all our rooms are non-smoking; failure to comply will result in an extra night being charged for deep cleaning.
Pets: Unfortunately, dogs and other pets are not permitted in the hotel.
By paying the deposit, you accept our general conditions and cancellation policy.

Children’s reductions

If children stay in their parents’ room, the following reductions apply to the half-board rate:

• Children up to 2 years: €70.00 per day
• Children from 2 to 6 years: 50%
• Children from 6 to 12 years: 30%
• Children from 12 years: 20%

Guest Card

Upon completion of the accommodation contract, guests receive the Val Gardena Guest Pass, valid for the entire duration of their stay, from 00:00 on the day of arrival until 24:00 on the day of departure. The Guest Pass includes the use of all public transport in Val Gardena (except Nightbus & Monte Pana/Saltria bus) and within the Südtirolmobil network, as well as additional services, which you can view here.