Terms and conditions

Booking informations

Booking confirmation

  • The booking is considered binding when we receive your written confirmation and the deposit of 25% of the total amount per room.
  • The deposit can be paid by credit card, bank transfer or online.
  • Unfortunately we are unable to guarantee a specific room number or floor. The room sketches are provided as an example and rooms may vary slightly from those which are shown.
  • From 1.1.2015 a tourist tax of € 2.50 per person (aged 14 years and over) per day, will be charged, payable on departure. This is a new tax in South Tyrol/Südtirol. The revenue from this local tax will be used for the expansion and maintenance of infrastructure and services, as well as for the organisation of cultural and sports events. The local tax will be levied at all tourist accommodation, on a per-guest and per-overnight-stay basis. The amount is based on the category of the establishment. Children and adolescents under 14 years of age are exempt from the tax. The local tax is payable upon departure and is listed separately on the invoice.

Payment methods

Cash, credit card (Visa or Mastercard) or debit card.

Buy your skipass online

Cancellation policy

  • Your booking is considered binding on receipt of a written confirmation and a deposit payment of 25% per room.
  • Deposits will not be refunded; however they can be used for a future stay if the cancellation occurs up to 21 days before the original arrival date (Deposit can only be used for the stay. Extras and spa treatments excluded) The deposit payment will remain valid for one year of the original booked dates.
  • Cancellations after this date will forfeit the deposit and 100% of the booking will be charged.
  • In the case of early departure or late arrival 100% of the original booking will be charged.
  • The prices per person and day are for a minimum of 2 people per room. A double for single use will be subject to an additional charge of 80%.

Cancellation insurance

In order to avoid any cancellation charges if you need to delay your arrival, leave early or cancel completely due to health or other justified reasons, we recommend that you take out holiday cancellation insurance.


  • Rooms are available from around 14.00 on the day of arrival. Please let us know if you plan to arrive after 18.00. On the day of departure, guests are requested to vacate their room by 11.00.
  • In the case of late check out (according to availability and by previous agreement) the room must be vacated by 18.00 and 50,00 € per person will be charged (excluding meals)
  • All our rooms are non-smoking. In case of violations an extra night will be charged for the cleaning.
  • Unfortunately dogs or other animals are not allowed in the hotel.

Please read our Terms and Conditions carefully By paying your deposit you are agreeing to our Terms and Conditions. 

Children discount

For the third and fourth bed we offer the following discounts:

  • children up to 2 years: Euro 40.00
  • children from 2 to 6 years: 50% per day
  • children from 6 to 12 years: 30%
  • children from 12 years: 20%